Pat Wagner
Pattern Research

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The Technology of Influence: Leadership Skills for Librarians
July 30, 2003 | 56:58

Be more influential in your library, institution, and community with decision-makers, colleagues, employees and customers, even if you don't have power or authority. Learn the three steps–rapport, information, action–and how to apply them in real-life workplace situations.

Pat Wagner
Pattern Research

President of Pattern Research (http://www.pattern.com), Pat Wagner is a nationally known library trainer and consultant who specializes in personnel, management, leadership and marketing issues.